I've been a customer for two years now. Joe's is the only place I trust my Beats headphones with for any fixes. The prices are reasonable, the turnaround time is quick and the customer service is exceptional. The techs are knowledgeable and friendly, the repairs are authentic and the prices for repairs are always fair. This will always be my go-to place for any issues I have with my or my family's Beats products. Last is that I really love how they incorporate humor into their emails with ninja's and such as it keeps the customers engaged. Will always be a loyal customer!