I ordered a golf bag and it was beautiful. Light weight and very functional. Unfortunately, I did not read the the color description. I thought I was getting Navy and White and it was actually Navy and light blue. Because of this, I did end up returning the bag. I telephoned to ask a question on the return process. Jesse answered the telephone (which never happens anymore)and could not have been any nicer. He provided exemplary service and I sent the bag back the following day. My return was processed the very next day. Unbelievable service! I will absolutely purchase again from them. BRAVO!