We had ordered a patio set on Memorial day with quantities available. the order sat in "preparing to ship" status for 2 to 3 weeks until it was approaching the delivery date. We called in and said the set was unavailable and sold out without any communication to us whatsoever. They helped us on another set and is due to be delivered now with the same status and no one can tell us what is going on and we have no idea when we will receive what we bought, again no call backs to let us know what is happening and they cant find out - they blame everything - apparently their inventory software doesn't work and they have poor relationships with their manufacturers - awful