recentlt gave my bose soundtouch 30 speaker for repair as it was not turning on. I gave it to the service center in Al Fahidi, Jumbo . 3 days later i got an estimate saying it will cost me 750 aed to get it fixed. For whicj i rejected as the cost is too high. Later the same day March 8th 2022, i got a call from the bose technician saying if you pay 450 aed, we can trade in the device for a new one, the same model. I agreed too for the same. 3 days passed, but no information about the same was given to me. So i called the customer service to raise a complaint. The technician calls me and refutes the claim saying no one called me , and their office closes at 5 pm. This is so not right and i feel mislead. I terribly disappointed by this whole situation. Jumbo electronics has really let me down. Misleading and not worthy of customer satisfaction.