When I bought from Jumbo shop in a Mall of the Emirates a new mobile phone for my mother which was a tourist in Dubai, I ask to make a tax fee refund. Staff there don’t know how to make it, didn’t explain properly to the customers what they should do to get. On the end they said it’s my fault, I didn’t listen, I didn’t fallow what cashier said, only blamed that it’s my fault and they are doing there job on a best way. They ask me to wait 1 hour till their manager will come back from break and after one hour of my waiting said - sorry but you need to come in other day, because manager went on meeting… And to be honest when I came to the customer service that cashier which charge me said to my face that I didn’t take from him, it’s was other person to serve me and exact cashier don’t know how to do a vat refund. After CCTV shows, that I was right about which cashier served me and it’s shows that I also double ask cashier if they done with vat refund when I was showing a receipt . Unfortunately they don’t have a volume on cctv. From shop I didn’t get any feedback, only promises that they will solved my problem. I can’t recommend this shop to people… They only knows how to take a money from the people, but if some issue happen don’t expect that they will try to help, manager same like a staff useless….