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Anonymous
Disappointing Experience: Lack of Recognition for Complaint I am writing to express my profound disappointment with the level of service provided by your company in response to my recent complaint. Despite raising a significant issue regarding the fixing of the Washing Machine that was raised last month, i was informed that the machine will be fixed in 10 days (From 04th March till 14th March) , I am deeply dismayed by the lack of acknowledgment or recognition of the seriousness of the matter. It is alarming that my concerns were seemingly disregarded, and there has been no effort made to address the issue or provide a satisfactory resolution. Not only does this reflect poorly on your company's commitment to customer satisfaction, but it also demonstrates a blatant disregard for accountability and professionalism. As a valued customer, I expected better treatment and a more proactive approach to resolving issues promptly and effectively. Unfortunately, this experience has left me with serious doubts about the reliability and integrity of your company's services. It is evident that there are significant shortcomings in your customer service processes, which need to be urgently addressed to prevent further instances of dissatisfaction among your clientele. I had hoped for a more positive outcome and a swift resolution to my concerns. However, the lack of response or acknowledgment from your end has only exacerbated my frustration and reinforced my decision to seek alternative solutions for my needs in the future. In conclusion, I urge your company to take this feedback seriously and implement measures to improve your customer service practices. Ignoring valid complaints is not only detrimental to your reputation but also disrespectful to your customers. I trust that you will take appropriate action to address this matter and prevent similar incidents from occurring in the future.
7 months ago
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Jumbo Electronics has a 1.3 average rating from 86 reviews

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