Stood, by the road, in a high viz with torch, waved at driver as he went past. Didn't stop. Then he called me, I explained he needed to come back up the road. He said that my house needs a number rather than a name, hardly my fault. He came back, I waved, he didn't stop, he then refused my return calls. I then called the restaurant (Yo sushi) who said I have to call Just Eat. I called Just Eat. They spoke to Deliveroo who said that a second driver was be assigned and the food would be returned to the restaurant for that driver to pick up and then deliver as the first driver couldn't find us. I waited outside in the rain for over an hour. No delivery was attempted. I called Just Eat again at 6:56pm, by this time the order was more than 2 hours and 15 minutes late. They spoke to Deliveroo who said the order had been delivered but no-one was in so they took the food away with them (even if that were true, why would you take it away with you?). Obviously, this did not happen. We were at home the entire time, and I was standing directly outside my home next to the road looking out for a delivery driver. The person I spoke to at Just Eat this second time said she could give me 50% cancellation as the order had been delivered but taken away. I demanded a full refund. The best she could do is pass it to their special investigations team, who would call me back within 48 hours. I explained that i have a legal right to a full refund and she said that she could not help. I asked to speak to her supervisor or someone with greater decision making capacity but she said that I couldn't but that her supervisor would call me back within 24 hrs. As it stands, I'm hungry and out of pocket.