Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 760 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY GROCERIES FROM JUST EAT! Why I hear you say well because as we all know items get missed by the supermarkets. However if you do what you are supposed to do and press the ’items missing’ button and you have to do this a few times, which invariably you do because as I say supermarkets miss stuff. You get an email from just eat as below Hi XXXXXXXXXX Thank you for contacting us about your recent order XXXXXXXXXXX. We're sorry to hear you didn't have the great experience we wanted for you. We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding. Thanks again for getting in touch with us. Just Eat So I sent the below HAVE YOU CONTACTED THE STORE! I have and they immediately confirmed my items were out of stock as they are having supply issues with chicken and eggs and knew the other things I didn’t get, they also ‘Nicola’ she also said they had marked them incorrectly on their system and ‘nil’ which means your system has a fault which means that if IF you could be bothered to contact them you would see that your stealing my money so I don’t want to know your internal ‘investigation’ process because let’s be honest with each other you have NOT done ANY investigations or you would know this SO I ask again have you called the store? They had not! No recourse they just keep your money absolute scumbag level of customer service and I doubt they are telling the taxman they are appropriating no doubt millions a year this way, and as the store had done the right thing their end they won’t get paid for items they didn’t send out. JUST EAT DONT CONTACT THE STORE TO CHECK THEY JUST STEAL THE MONEY BECAUSE THEY THINK WE WILL JUST GP AWAY!!!! I WONT EXPECT 100’s more bad reviews on every site I can find Date of experience: 21 January 2025”

Helpful Report

Posted 1 day ago

“On 14th jan I have made order from mc donalds and my drink and apple pie was missing but I was changed full price for it. I reached oit and just eats declined my refund. It gone from cold food to missing items which I also showed to the driver. On 16th I made a order from Morrisons which included 2 boxes of go ahead yogurt breaks but instead received go ahead fruit and oat bakes, I also provide d photos of what I received and still my refund was declined. Disgusting service. I will not be using them again as I see thus as stealing my money and unempathy to paying customers.”

Helpful Report

Posted 3 days ago

“Driver stole our food and there’s nothing you can do about it they say it’s been delivered and take your food luckily I payed through PayPal so I will get my money back through them just eat are finished customer services are non existent I will never order through than again”

Helpful Report

Posted 1 week ago

“Basically steal your money and let the restaurants lie saying food delivered with no repercussions, when they don't deliver and tell the customer there's nothing they can do.”

Helpful Report

Posted 1 week ago

“Just eat is the worst company I have had any dealings with. They don’t bring your orders on time and when they do items are missing and the food is freezing cold. They arrive over an hour late. When requested for a refund their ‘policy’ is not to give refunds. Stay clear and do not use their business delete the app! You’re better off using other apps or going directly to the company JUST STAY AWAY FROM JUST EAT!!!”

Helpful Report

Posted 1 week ago

“Don't fall for the "£15 for 3 MONTHS FREE DELIVERY" offer because it's a con. Don't fall for the "£15 for 3 MONTHS FREE DELIVERY" offer because it's a con. The on-screen prompt told me I had to spend £3.90 more to get free delivery and then charged me £1.99 for delivery on a £26 order.”

Helpful Report

Posted 2 weeks ago

“Just eat just fraud and they don't care about customers safety and security for helath 100% don't recommend i raise complain they can't help me with food order that extremely unhealthy and i have food poisoning and spoiled food i will raise in government complaint also”

Just Eat 1 star review on 23rd December 2024

Helpful Report

Posted 4 weeks ago

“Worst experience ever”

Helpful Report

Posted 1 month ago

“Horrible experience. They changed delivery time without informing me. When I noticed about it, I cancelled the order, they accepted the cancellation and the refund, they even sent me a message saying “Your refund's on the way (if you were charged)”. That refund never came. I contacted their bot-like-agents, they said when I was cancelling the order, I had accepted not to be refunded. Finally my bank helped me to get my money back. I immediately deleted my account and the app from my phone”

Helpful Report

Posted 1 month ago

“Arrived 25 mins late and with missing items which after a call to the Restaura t were finally delivered 30 mins later. Not good and food was nearly £40 for 2 people.”

Helpful Report

Posted 2 months ago

“Absolutely horrendous. My order (Order 434958030) never arrived - even though I waited at the entrance well before the driver was scheduled to arrive. i then waited 20-30 min after. The app said it was delivered. It 100% was not. The app gives you a code to give to the driver - which means the driver never got the code. I checked all nearby businesses to confirm no food was delivered there. It was late and there were virtually no businesses open. And our address is clearly marked. So no way the driver could have been confused. To add salt to the wound: Just Eat no only refuses to issue a refund and falsely claimed the driver tried to contact me. I had my phone on me the entire time and received no call, text or message on the app. I spoke to the restaurant where I ordered from. They said they had this issue with Just Eat all the time. Just that day they had an issue with a £650 order. Just Eat has a 1.1 star rating on Trust Pilot for a reason. Unless you want to lose your money and stay hungry do not order from Just Eat. This is the first - and now only - time I will be ordering from Just Eat.”

Helpful Report

Posted 2 months ago

“Never recieved my order,they just stole my money”

Helpful Report

Posted 2 months ago

“Unsurprisingly low ratings Unsurprisingly low ratings. I can see why. I would give no stars if I could!!!! I placed an order and cancelled within 2 minutes of placing the order. I was charged so I contacted JUST EAT, who informed me that I would be refunded in 7 days. Seven days later and no refund so I contacted them again and they reassured me that I would get the monies, I responded to the email stating that 7 days had passed only to get a reply stating that they hope I am happy with the outcome??? I replied back to say there was no outcome only to receive a response stating that I have been charged and would not get a refund as it is in line with policy to charge me??? Really??? This is the second time in two weeks I have been ripped off by JUST EAT! They refuse to refund even the absolute worst service. What is the cancellation policy? How quick do I have to cancel to get a refund and why is it allowed that a timescale is set for delivery and then changed as soon as you pay!”

Helpful Report

Posted 2 months ago

“I would STAY CLEAR of Just Eat, AWFUL & DISGUSTING customer service and lack of support. If I could I wouldn't even give them a STAR. I have been PENALISED from Just Eat for making a previous complaint and have been DISCRIMINATED for making a second COMPLAINT for my entire time with Just Eat. I made a COMPLAINT with Just EAT as they gave me FALSE information and DISMISSED me right away, the customer Advisor Imran gave me a TERRIBLE experience. I am very SHOCKED that a company like Just Eat DISCRIMINATES someone for making a complaint over food. I have come to the realisation it's not McDonalds that made the mistake in providing me with STONE COLD food and MELTED ice cream that was pure LIQUID, that was delivered 2 hours LATE, it's the responsibility of JUST EAT! I provided them with EVIDENCE that Just Eat delayed in collecting the food and then got delivered 2 HOURS LATER than the expected time, and the staff Imran said it was DELIVERED at 7.30pm, this is the time I raised my ISSUE. This is on Just Eat. I use to have CONFIDENCE with Just Eat but realised Uber Eats provides a HIGH QUALITY SERVICE. I will make sure that this gets spread with the connections I have and for others to be WEARY of the LACK of service they PROVIDE, how easy they find the option to DISMISS a customer. JUST AWFUL.”

Helpful Report

Posted 3 months ago

“Worst reply from the customer service. So why ask if your order was to your satisfaction. Order a pizza with a simple instruction 'no mushroom' but guess what I get a pizza full of mushrooms? Imagine the level of decency from the customer service. You should have contacted them directly. Why is just eat business then? Unbelievable! Definitely not using just eat again”

Helpful Report

Posted 3 months ago

“God awful company, regularly get orders wrong, bring them 4+ hours late, freezing cold, bashed and ripped, missing items - NEVER refund for anything. I’ve had 3 orders in the last 6 months literally not be delivered and wouldn’t let me cancel or contact them directly and they refused to refund. Horrific customer service. DO NOT USE!!!”

Helpful Report

Posted 4 months ago

“This company and the people that work there are THIEVES!!! They don’t refund you for food that you do not receive. The morons that work there do not know a thing about customer service. Disgrace of a company, why are they still in business!!??? DO NOT order from these thieving a**holes!!!!”

Helpful Report

Posted 4 months ago

“Item I ordered was delivered cold and I waited over an hour I asked for my money back and I was refused a refund or credit it's poor customer service”

Helpful Report

Posted 4 months ago

“ROBBING, STEALING RIDERS…. DO NOT ORDER, unless you want to pay for goods not received I have now lost every bit of patience with these delivery companies. On almost every order there is items missing and when telling them and asking for the products and not just a refund, you get ignored and then told on this occasion we are going to charge you for items you never received???! Is that not THEFT? Its is apparent that most of the time the issue is the rider stealing products and despite reporting this, they think its ok to keep my hard earned money.”

Helpful Report

Posted 5 months ago

“I placed a mcdonald's delivery from boongate Peterborough. The delivery never arrived and the app said it was delivered. Just eat do not have a call centre to resolve issues instead problems are sorted out through email with a minimum of a two day wait. Disgusting customer service.”

Helpful Report

Posted 5 months ago

Just Eat is rated 1.1 based on 760 reviews