MY MONEY HAS BEEN STOLEN!!! Placed an order at 6:30pm and told it would be with us by 7:45pm (okay not to bad for a Saturday night) Time went on and no delivery arrived. Used the update service via the website - got the usual response 'Your order is on its way'. After 2 hours still no delivery, then we receive an update you food is on its way!! Yippeeeeeee - as 2 x hungry kids sitting here waiting. Guess what - no delivery arrives!! Finally got fed up and called the restaurant to be told the food will be another 15 mins! When questioning them they finally stated that the order had not even been cooked yet!!! Told them to cancel the order and we would request a refund. Got on live chat to Just Eat as when calling I was 26 in the queue - that says it all really!! Finally got through to a 'Luka' who did the usual parrot responses and then cut the chat! Then called Just Eat, after hanging on for ages, to be told we cannot do anything today as the restaurant have marked the order as 'complete' we will have to pass this to the investigations team. Now we are 2.5hrs down the line and money I now don't have. 2 days later I called them for an update to be told by Jaqueline 'Sorry the ticket was not passed to the investigation team, I will do it now'. Following this I called the restaurant and told them the situation, they apologised and stated that will confirm their error to Just Eat when they make contact. I have today received an email stating that Just Eat have contacted the restaurant and the outcome is the food was cooked, delivered and received so no refund is being actioned!!! I have raised a complaint, I will be going on all review platforms to let everyone know that Just Eat STEAL YOUR MONEY!!!!!!!!!!! ONE STAR IS TO GOOD A REVIEW FOR THESE COWBOYS!! DONT USE THEM!!