Go direct to the restaurant, don't use just eat... Restaurant we ordered from are happy to supply a full refund due to 2 hour late order and cold food totalling £33.00. Just Eat are offering £20 credit to our Just Eat Account... Their terms state contact the restaurant direct for resolution... but then do what they want with no accountability. They take money from the small local businesses as it's easier to use them.... If we went direct, we would have had our refund straight away and not had so much stress.. Clearly don't think of repeat business for the sake of a few £££££. Will never use them again, will go out of our way to warn others to avoid and go direct. Absolutely stupid company. They have also wasted countless £££ on staff contacting us regarding the issue... sort yourself out... seriously.. Especially at the minute, support the local companies. You can order from them.... cut out just eat..