My first and last experience with Just Eat. Had an issue with my order (bad quality food delivered) and rang the takeaway directly. Was told to ring back the next day as the manager was not in, so basically was left with no food after paying €21, they did not rectify my order. Spoke to the manager next day and he was quite unhelpful and told me to contact Just Eat. Very frustrating. Rang Just Eat and the customer service rep was very obviously disinterested with my issue by their phone manner. Had to hold for 5mins as they contacted the takeaway for confirmation of my complaint! They then proceeded to tell me the takeaway manager disagreed with it. Not happy. Managed to get HALF a refund from Just Eat after a few minutes of explaining my dissatisfaction. I then requested a confirmation email regarding the refund and was told I'd have one within 5/10 minutes of the call. Never received the email. A few hours later I tried the chat service and was cut off 3 times. Eventually received the refund confirmation email. Absolute hassle of their customer service, and not very understanding reps. Had to fight for my refund, and then only received half, while the food delivery was very bad quality and most of it unedible and left untouched. They Do not want to help customers, they just want to take your money and provide poor service. Extremely dissatisfied experience with Just Eat. Have since deleted the app will not be using again.