If I could give zero stars, I would. I ordered KFC 16/17 days ago and got someone else's food, which was a one-person meal when I had ordered a large sharing bucket for all my children and us for a treat. I was told I could not have food resent and it would take 48 hours to hear from the team that would sort it out for me (for a refund or something). I know it is first world problems but JustEat need a system in place for when you don't get your food, so you can still get what you paid for... We had no money left to order again and my autistic child was distraught that their treat was not coming. Over a week went by and I emailed again to see what was going on. Then I emailed again a few days ago. And still 16 days later, I have not had a refund or reply. I think it is absolutely disgusting. I feel like I have had my money stolen. If a restaurant took your money and did not give you your food or a refund, surely that would be illegal? I am going to look into taking further action.