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Anonymous
It Said my food was delivered when wasn’t!!. I called them hoping for a quick resolution but you can’t talk to anyone on the phone, instead it’s all automated and you are told to do it online. Witch your in a queue till someone can come chat to you by witch time you realise a lot of time has past and they give very limited options. They won’t / can’t contact driver! Deal with your issue offer a refund ect instead they have to email another department that will email you with in 48 hours. Only in 48 hours to then be contacted again saying you have to wait another 48 hours as needs to be looked into further by another department. When you odder from Uber eats you can contact your driver directly! Or they can for you if you have an issue you can get help easily. just eat are good till you have a issue. I use to have a issue with wrong items sent or missing but when my whole odder didn’t come no one is able to contact the driver or find out what’s going on quick enough instead they need to waste time and days just to pass it along to someone else to look into. Seem very good odd. Just eat was better back in the day when you had a problem you could call a person and they were able to contact the driver seems that is far to hard these days. I hope I get a refund it’s so Un acceptable and is happening to much and they needs to be improvement and better ways of getting help and dealing with these issue then what they give you. Hopefully I’ll be contacted by tomorrow an less they don’t class the weekend as another 48 hours
3 years ago
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Just Eat has a 1.1 average rating from 755 reviews

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Alice, Customer Support

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