The food never arrived, customer support was terrible, refund hasn't happened. I made an order with a restaurant that uses Just Eat delivery and the food never arrived. The app just said the food was on its way. Trying to get support was atrocious. There is no obvious way to contact Just Eat. I eventually found a chat service who told me the food had been marked as delivered despite the app saying it was still on its way. They told me I'd get a refund and gave me an email to contact their support team. More than a week later and the refund hasn't arrived and the email address they have me doesn't actually exist. I have found an email form but I have had no response from that. Before Just Eat brought in their own delivery service they were an alright company. Restaurants generally want your custom so will actually respond to you, Just Eat just don't care. I have had loads of issues with Just Eat's delivery service, this is the one that's stopped me using them.