No.1 My Food NEVER EVER ARRIVED! N0.2 Could only get Chat on Just Eats to complain and had RUDE agents!! No.3 Got cut off by first agent who was the most helpful and friendly. I was told they would also give me £5 credit, so I wanted to confirm this was on top of my full refund ? This was when I got off, so ended up talking to another agent ( I won't name but names ) . No.4 I was told by this agent my money would be refunded and they appeared to have left the chat as I got , "If you have a moment, it would be great if you could rate the service I've provided today. Your feedback really helps us to keep improving" No.5 So I rated feedback bad as I never got to finish my chat and also the fact the RUDE TONE in which I was spoken to!! With the agent saying, "I said that I already ........................." HOW DAMNED RUDE! I thought and told the agent so. I was then told, "I've checked your Just Eat account, including your order history. Based on this review, we've had to decline your [voucher/refund] request in this instance........." ABSOLUTELY APPALLING! 6) Spoke to yet another agent who then CUT ME off after reading back the chat. I did however bet the £5 credit and await my FULL REFUND for the MISSING ORDER!! 7) Apparantly THIS HAS HAPPENED TWICE BEFORE! FOOD NEVER ARRIVING! When I spoke to the restaurant about it , who were very helpful and brilliant! They said it was showing delivered their end but needless to say, I NEVER GOT IT! Not restuarants fault but appalling (thieving drivers). AVOID AT ALL COSTS!