We received two generic emails to my daughter which are an absolute joke, they decided they will not refund her because she didn't take a photograph of a wrong order, she ordered food through the Just East app on 27th July, and immediately with our help I hasten to add, attempted to right the situation with Kentucky Fried Chicken in Whitstable and Just Eat immediately that she realised her order wasn't right and she had received someone else's much smaller order! KFC themselves were hopeless and just told my husband that we had to take it up with Just Eat, even though it was the restaurant that had supplied incorrect food and admitted the wrong order must have gone with the right receipt, it was obviously not a Just Eat problem at that stage, but, KFC were not interested that her order had been mixed up with someone else's order and instead of what she ordered for herself and friends she received a tiny bag of fries and a few pieces of chicken, the food was cold to add insult to injury when she had ordered £20 worth of chicken, wraps and so forth. KFC said to my husband that she needed to order again and they wouldn't collect the wrong food. So, that was exactly what she did, we tried to contact Just Eat at the exact time this was happening as well by phone which is virtually impossible because they don't advertise their telephone number anywhere, and when we did find a number there was an answering machine. We sent emails instead via her App, several in fact, and we just received "we are looking into your issue" messages (absolutely no message saying take a photo!!) BUT in spite of several more complaint messages through the App they took until 1st August to send this email MHAjay Kumar (Just Eat UK) 1 Aug 2022, 20:05 BST I'm sorry there was an issue with your Just Eat order. To help resolve this, I'm going to forward this matter to Investigations Team. They'll send you a separate email asking for good-quality photographs of the order you received, as well as any receipts that came with the order. Just so you know, you'll need to reply to that email within 24 hours, otherwise, we'll have to close this claim. Once our Investigations Team receives your email response, they'll look into your claim in more detail and contact you via the email address registered on your account as soon as they have an update for you. So 5 days later Just Eat ask us to take photos of the wrong order, how would we have predicted this!!! And today 5th August she gets another email: I'm sorry you weren't happy with your recent order, we take these things very seriously (NO YOU DONT) so when there's something wrong with an order, we always ask customers to send us a good quality photograph (5 DAYS LATER) this allows us to look into things in more detail. As your unable to send us a photo we wont be able to look into this further on this occasion. Thank you for your understanding. I informed them that my husband and I are frequent users of Just Eat and should consider the loss of all of our future custom as well, of course, they couldn't of cared less. I will never again use Just Eat as a result of their disgraceful unprofessional policies, this is what happens when companies get too big, their service gets diabolical.