I've used Just Eat for years and have always put up with the odd cold delivery here and there. However, when we waited for over an hour for a McDonald's and were told by just eats own delivery driver that he had been asked by just eat to pick up our order as the previously assigned driver had apparently walked out, it arrived stone cold, having been left on the side for over 20 minutes (as he had to get to the restaurant). Both ourselves and the driver put in a report to confirm this as the case, and yet, Just Eat refused to refund my order and signed off their reply with we look forward to seeing you again. Which, won't be happening. Very disappointed.