I would like to make a formal complaint which relates to the below: I ordered a McDonalds at 12:36 and wait time advised 20-30 minutes. Food didnt arrive after 1 hour so i made a complaint as this is not acceptable as no update was also supplied to advise of any delays. Food then arrived at 14:09 some 1 1/2 hours after ordering which is beyond the reasonable waiting time. The food arrived in poor unacceptable condition and we were unable to consumable for the following reasons: Chips were all cold and pappy. They tasted disgusting. Burgers were cold and soggy which again we couldnt eat. Nuggets were stone cold. I paid £25 for food which should arrive in an acceptable condition that we can eat. As the food was NOT i am requesting a refund as we were unable to eat the food supplied. I am sure you will appreciate the current climate and food standards, i should not be forced to pay for unacceptable food.