I ordered using the Just Eat app and spent almost £30 including delivery charges. 1. The food arrived over an hour late. 2. The food arrived cold to the touch. 3. The pancake rolls and prawn toast were soggy instead of crispy. 4. The rice, noodles and all the meat dishes were stone cold. 5. The food was Chinese and this type of food, when reheated, is no good. The food was thrown away. I was given a half hearted apology from one of the agents. She explained a refund of £[9.63 would be processed. I queried if the [ that she accidently put was a 1 or a 2 and I would like this dealt with via a manager because I was already feeling distressed with the whole situation. Another agent replied to my response stating the refund has been issued for £9.63 and this is in line with their "cold food" policy. I was not happy with this outcome so I sent another email explaining I want this to be exalated to a manager and I want a full refund due to the food being inedible. Matthew Smith who claims to be a supervisor, says the decision was correct and if I reply again nothing will be done about it. I received this email just now. I will be taking this further though. Your customer has told you the food was not fit for consumption and all I have been offered is a quarter of my money back? I spent £29.50 and only received £9.63 back! I will be taking this further. This is unacceptable.