On Friday evening I made my first order through Just Eat and it was a meal order from Five Guys in Guildford, the order arrived incomplete. Customer services were so incompetent that I will never use Just Eat again. The order was for my kids and they were very much looking forward to it, so you can imagine their disappointment when it arrived missing items. I called Just Eat's customer services on the number provided with the order confirmation only to get an automated message to go online and chat. I went online to chat and the response was a complete joke. Also in the time it took me to do the above the food that was delivered went cold and was uneatable. I was offered credit on the missing items, but as I have no intention of using Just Eat ever again, I asked for a full refund of my order. The very poor performance of customer services in dealing with what was basically a simple mistake was shameful. Clearly their systems do not work in the interest of customers. What is the point of giving me a phone number if it's only going to ask you to join an online chat? How is offering credit on my next order supposed to feed my kids that evening? I am now getting nameless emails from Just Eat customer services telling me the case is closed. I think you will find its not until we agree a proper resolution and I will be posting on social media until we do, so please can you ask the head of customer services to give me call so we can talk rather than hide behind nameless emails.