Sunday morning we received our mcdonalds delivery, it arrived very late (trick of just eat BTW, they will say the delivery driver is at the restaurant so you cant cancel your order) mine was at mcdonalds for a full 40 minutes. I doubt that's true. Upon delivery it was cold, probably the 40 minutes it was waiting around in the restaurant. When the driver handed me the bag it was dripping with coke, one of the drinks had toppled over. I went onto the app to report it and made a point of selecting the correct issues. Here's where the fun begins. 1) just eat do not tell you within the process that you have to take photographic evidence (it would be helpful btw but I assume you're looking to catch your customers out) 2) reminder: we received our food on Sunday morning. Monday afternoon we get an email asking for photos. 3) whhaaattt? How do I take an image of cold food? And how am I expected to take an image of an already dried paper bag thats in the bin? 4) lots of back and fourth, with me trying to make a point of the lunacy of it all to finally be told 5) because I can't provide photo evidence I can't get compensation. Maybe I should have rummaged through the bin and staged the horror again and drip coke on the floor but unfortunately I cleaned it up...how strange of me. Honestly Just Eat...what are you doing? Be transparent with your customers, don't hide this very important fact in your t&Cs. Make it visible as part of the reporting process online, you're becoming greedy and taking advantage of consumers like many other companies these days. You have competitors, people appreciate honesty. Don't be that company. Be better