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Dan
I would do 0 stars if I could. Absolutely terrible customer service. We ordered from just eat for mcdonalds. NUMBER 1 MISTAKE! It took them over an hour to deliver and when it arrived it was someone else's order. We had just spend £50 and not recieved a single thing we had asked for. We contacted mcdonalds immediately who refuse to do anything, They said it's just eats problem so need to deal with them. All this is going on well I had young children upset and hungry. I contacted just eat immediately (only email seems they don't have a contact number to get assistance immediately). They then decided to email back 8 days later requesting photos of food we never had (mind boggling) Then they wanted images of food from 8 days before. When we told them it's impossible we didn't take pictures back then and we hadn't kept the mcdonalds hanging about for 8 days smelling and going nasty. They then responded by saying we didn't meet the requirements for a refund. Lol Honestly this place is a fraud. Theft seems to be a common problem with this Company. My advice stay clear from them and go to a better more caring company like uber or deliveroo. We for sure will never order from these fraudsters again and we have put a report in the trading standards and consumer ombudsman so hopefully this fraud firm don't rob anyone else. GO TO DELIVEROO OR UBER TRUST ME SAVE YOUR MONEY !!!!
11 months ago
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Just Eat has a 1.1 average rating from 752 reviews

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