I have been using this company since the early days when food delivery apps were barely a thing and these were the only game in town. You know, when it was the restaraunt who delivered the orders. I rarely had a problem but when I did just-eat offered a proper way to access support and would resolve the issue quickly. Unfortunately the years have turned them into a subpar company with no morals who's only mission is greed. They want to be deliveroo without any of the infrastructure required to deliver an acceptable service. They have ZERO means of resolving a problem should it arise with your order because they don't offer live chat support or a phone number. They tell you to expect a response to your problem within a few days. Good luck sorting your own dinner until then. In what world then can they justify taking a percentage cut/"service fee" on every order in addition to the delivery fee and fees they already charge the restaraunt, when they can't even be bothered to employ enough people to handle on-demand support for issues they're responsible for. In my case, against my better judgement I ordered a McDonald's (a large big mac meal with an orange juice, and a chocolate brownie). I paid £3 for delivery and a 10% service fee on the order total. The app says the driver is delivering your order but if you follow the live map which is easily the worst in the industry. If you try to follow along you will find the map zooms out at intervals probably to obfuscate the fact the driver is making additional out of the way stops they are never transparent about. When the order arrives the driver hands over a bag containing the orange juice and brownie but no main meal. I didn't assume bad intent because mistakes happen and can be rectified. So I reported the issue from the order page. The generic response is they're busy right now but to expect a reply within a few days. So I've paid for a meal I didn't receive, along with a service fee that is clearly doing absolutely nothing for me. But don't worry because they might respond in a few days. At this point I tried looking up ways to contact just-eat directly only to find its literally impossible to do so. In the end I made a chargeback with my bank who put the money back in my account within the hour. I would recommend anybody who does not receive their paid for goods or service do the same thing. Only when the bobbleheads who run this company see the line on the chart going up indicating people won't accept this will they consider doing better. I finished by deleting my multiple decade old account because I know better now. I have zero faith they will recognise what went wrong, and the lack of procedures or support in place suggest its systemic and would only happen again. Any growth they have as a business will be temporary and short lived. All the ads in the world will be for nothing when they will at the same time bleed customers in equal or greater numbers because of poor service.