UPDATE ON 13 APRIL 2024: More fool me for not taking my own advice below. I ordered a chinese meal direct from the local chinese restaurant but got a message saying they can't complete the order and that I need to choose a different payment method (which I haven't got). I pressed the back button and the order had disappeared. I should at that point of phoned the restaurant but I prefer to order stuff online so the order is clear. I thought I'd go through Just Eat again and requested the same order which went through. One minute later I get 2 emails, one from the restaurant saying they have confirmed my original order and one from Just Eat saying the same. I immediately called the restaurant asking them to cancel one of the orders. He said they have started cooking their own order and asked me to cancel it with Just Eat which I did straight away but it cannot be done by calling anyone - you can literally only do it on the app and they said it was over 5 mins since I placed the order so my 2 options were to either keep the order or that I would be charged 100% if I cancelled. I decided to cancel and thought I will have to go back in and sort out the refund but I spent about half an hour trying to find out (with Google help too) how to actually contact a human being at Just Eat. I still had no clue how to do this by the time my freshly cooked meal arrived! Eventually I came across a link to chat online which apparently I was only to use in an emergency if I was worried for my safety - well, no actually since there is no alternative! I waited for an agent and when the robot asked how they could help I started typing my situation and in less than 10 seconds (because I can't type with 2 thumbs on a mobile fast enough for them) they came back with 'are you still there?' Well, yes I am thinking, can't you see when I am typing as I can see when you are? Less than 5 seconds later, 'as we haven't heard from you we are cutting you off now', well thanks! I went on again and when the agent came on I said please can you allow me enough time to type my issue and they said 'sure' so this time I got a bit further. When I finished they said you opted to pay 100%, you pressed the button to confirm you understood that. No my dear, you didn't give me another option to explain that I had already agreed with the restaurant that I would cancel the Just Eat order. She said you were 10 mins before you cancelled the order so the restaurant had already started cooking the order. No my dear, again you are not listening! She said they have already sent my payment to the restaurant so they can't refund me - not my problem if you have done that already. The chat was cut. I since realised on checking my emails I had one saying order placed with Just Eat at 19.04 and then order cancelled at 19.09, therefore (just) within their 5 mins stipulation and not the 10 mins robot woman said it was. Now I have the bother of trying to guess an email address that might work to send them my evidence as a Just Eat email address to put things right is Britain's best kept secret! ORIGINAL REVIEW ON 7 JAN 2024: This company are thieves! I placed an order on 7 Jan 2024. When it arrived one item I ordered to the value of £7.29 was swapped out for an item to the value of just £1.99. I sent photo evidence straight away and got a message back saying they would review and refund within 48 hours. I had requested a refund of £7.29 to my original payment card as it was the restaurant's mistake sending the wrong lesser value item. I waited 7 days before I got an email back saying they had credited my account "to the value of the affected items" so not even confirming the actual value and not explaining why they have provided credit instead of the card refund requested, also not confirming how I can apply the credit to my next order. I decided to place a further order today just to use the credit which they told me was on the account. I could not see where to find the credit so I had to Google how to use the credit. It said "select the Pay from account from the payment options". The only options were, Pay from Paypal, Pay from Google Pay, Pay with cash/card. Basically they lied and did not apply any credit and have stolen my money so I will never use them again. They are just as bad as all the delivery companies who have all let me down.