Just Eat UK ​ My original order was for £53.01 (289280170) I then received somebody else's food for £31.97 (28922276019) I then had to order the missing food and paid £27.76 (289405099) You must think I'm daft if you cannot work out the maths in either Just Eats delivery driver or KFC's fault. I recommend you re-access my claim asap. Regards A very unhappy Tony Ward Their reply Uppuluri Harsha (Just Eat UK) 18 May 2024, 12:08 BST Hi Antony, I understand you’re not happy with our decision relating to your recent order (289280170). I’ve reviewed your case again to see if there’s anything I can do, and I’m not able to overturn our original decision because it’s in line with our policy. Thank you for your understanding and for contacting us. Kind regards, Uppuluri Harsha Customer Service Representative Just Eat Takeaway.com, Rainton House, Cygnet Way, Houghton-Le-Spring, DH4 5QX Next email Uppuluri Harsha, You must be completely thick, I'm out of pocket of at least £21 !!! plus all the aggro of contacting you, re-ordering food etc. Check how much I order through JE every week, every month and the years I been your customer. Fortunately for me Uber Eats deliver all the regular take aways that we regularly eat plus more. I will be paying them from now on. I will be closing JE account in the next hour. Unhappy & ex customer Tony Their reply Nitilesh Bagade (Just Eat UK) 18 May 2024, 12:41 BST Hi Tony, I understand you’re not happy with our decision relating to order 289280170. I’ve reviewed your case again to see if there’s anything I can do, and I’m not able to overturn our original decision. This means that the original decision to decline your compensation request was correct, and it's not possible to offer you a refund or account credit in this instance. I'd like to thank you for your understanding and for getting in touch with us. Kind regards, Nitilesh Customer Service Representative Just Eat Takeaway.com, Rainton House, Cygnet Way, Houghton-Le-Spring, DH4 5QX My reply Nitilesh, You end the emails you send out with: I'd like to thank you for your understanding and for getting in touch with us. To make it quite clear I do not want your thank you and I am still baffled about this request and totally do not understand this policy. I do hope that Claire Pointon does read this email thread next week and does something about re-assessing this policy of being able to rip off your customers like this in the future. As said before I will be taking my custom elsewhere from now on. Tony Date of experience: 17 May 2024