Unsurprisingly low ratings Unsurprisingly low ratings. I can see why. I would give no stars if I could!!!! I placed an order and cancelled within 2 minutes of placing the order. I was charged so I contacted JUST EAT, who informed me that I would be refunded in 7 days. Seven days later and no refund so I contacted them again and they reassured me that I would get the monies, I responded to the email stating that 7 days had passed only to get a reply stating that they hope I am happy with the outcome??? I replied back to say there was no outcome only to receive a response stating that I have been charged and would not get a refund as it is in line with policy to charge me??? Really??? This is the second time in two weeks I have been ripped off by JUST EAT! They refuse to refund even the absolute worst service. What is the cancellation policy? How quick do I have to cancel to get a refund and why is it allowed that a timescale is set for delivery and then changed as soon as you pay!