DO NOT BUY GROCERIES FROM JUST EAT!
Why I hear you say well because as we all know items get missed by the supermarkets. However if you do what you are supposed to do and press the ’items missing’ button and you have to do this a few times, which invariably you do because as I say supermarkets miss stuff. You get an email from just eat as below
Hi XXXXXXXXXX
Thank you for contacting us about your recent order XXXXXXXXXXX. We're sorry to hear you didn't have the great experience we wanted for you.
We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have.
We appreciate your understanding.
Thanks again for getting in touch with us.
Just Eat
So I sent the below
HAVE YOU CONTACTED THE STORE! I have and they immediately confirmed my items were out of stock as they are having supply issues with chicken and eggs and knew the other things I didn’t get, they also ‘Nicola’ she also said they had marked them incorrectly on their system and ‘nil’ which means your system has a fault which means that if IF you could be bothered to contact them you would see that your stealing my money so I don’t want to know your internal ‘investigation’ process because let’s be honest with each other you have NOT done ANY investigations or you would know this SO I ask again have you called the store?
They had not! No recourse they just keep your money absolute scumbag level of customer service and I doubt they are telling the taxman they are appropriating no doubt millions a year this way, and as the store had done the right thing their end they won’t get paid for items they didn’t send out.
JUST EAT DONT CONTACT THE STORE TO CHECK THEY JUST STEAL THE MONEY BECAUSE THEY THINK WE WILL JUST GP AWAY!!!! I WONT EXPECT 100’s more bad reviews on every site I can find
Date of experience: 21 January 2025
1 day ago
Just Eat has a
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