*Copied from my review on Trust Pilot* Awful company to deal with. A takeaway we've dealt with fine for over a decade took 2.5 hours to deliver, cold when arrived, through just eat. But that's not the issue. The robotic, scripted dialogue that's used in the Just Eats 'Chat' to fob off angry customers is far more insulting than the meal itself. To try and explain a situation and receive the same pasted messages over and over from somebody/thing that doesn't understand is infuriating. They refuse to refund the full amount, only that from the restaurant, not their admin fee. So ultimately you get fobbed off, and they don't lose a penny. They're desperate to end the chat, and lied twice with claims that somebody from management will be calling us in 24 hours, just to get us to agree to end the conversation. I'll be back on tomorrow night though for sure.. It's a scam in my opinion