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Anonymous
I chose this restaurant for a family takeaway because it came at the top of the selection of local Chinese takeaways on JustEat, due to their 'reviews'. Huge mistake!! I should have taken time to read through the reviews elsewhere on other websites and would have seen just how awful the restaurant is. Food arrived half an hour after the expected delivery time; it was stone cold; the portions for the main meals came in smaller-than-normal sized containers and were barely half full; tasteless and a complete waste of £50. A lot of it went straight in the bin. The restaurant don't answer their phone. JustEat washed their hands of the problem, with various excuses, finally saying the restaurant wouldn't approve a refund so hard luck. They then terminated the online chat abruptly. Really not sure of the benefit to the customer of using JustEat - pretty pointless as they deny responsibility for poor service. I will make sure that I don't use JustEat again. My one-star ratings apply to both the restaurant and JustEat. Not many people can afford to waste £50 at the moment, but there will be many businesses seeking to profit from the current social restrictions and limitations and this is certainly an example of just that.
4 years ago
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Just Eat has a 1.1 average rating from 753 reviews

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