Just Eat is a disgrace. When cancelling an order you have to wait in a chat queue, instead of simply cancelling the order with the click of a button. By the time you get through to someone its too late. If you call the store instead they can't cancel the order on their end as it has to come from Just Eat. Just Eat don't have a facility for direct communication with their stores, which would make resolving issues very simple. Their agents also refuse to use their initiative and call the stores. When refusing delivery of orders their drivers mark it as delivered as they don't get paid otherwise. A truly shoddy, inefficient organisation which is tailored to steal your money by making it impossible to cancel orders, even if you try to do it before the food is prepared.