I just called the Windsor office to ask about a removal project while we are in federal quarantine. The person I spoke to refused to confirm whether or not our donation items (90% of the items to be removed - most of which could actually be sold if I had the time or energy) will be stored until they can be donated at the end of the current lockdown. She simply repeated only truck drivers can say where items will go - and refused to allow me to speak to a supervisor because we cannot meet with a driver due to quarantine. She did not deny it when I said I can only assume they are simply disposing of all donation items during lockdown - she just repeated the same line over and over. This company should acknowledge their disposal plans openly so customers can make informed decisions.