The guys were really nice and careful when moving the item from my home. Living in a condo, I didn’t want to reserve the elevator, so they moved quickly without damage. I only gave you a 3/5 because I was only quoted a price when they got here. Which, by the time was too late for me to make other plans. If I would’ve known it would be that costly, I would’ve rented a pick-up for $25 and taken it to the dump myself and only paid $15 at the dump. Instead I had to pay $160. I don’t enjoy paying $160 for customer service. You should be more upfront with your pricing.