Sad to see a good business go south. Over the years I have relied on JustJunk in New Westminster. After the pandemic, our building with over 100 units started a renovation. When we were asked to clear our garden patios on the penthouse level - I called JustJunk. After their arrival I asked for a bid. Part of the way through the job they came back and asked for an $80 fee- on-top of the bid because of weight. I was surprised at this as the entire load was organic and free to residences inside the city of New Westminster. Regardless it was heavy so without concern I said I'd accommodate the fee. Also on the day of the visit they only came with a garbage bags (Husky) to carry out of a fourth floor condo tower. And we had to supply them with additional bags on-site as they "ran-low". The job was finished (or so I thought) for the day-- and the team went to leave, telling me they would meet me downstairs. Before paying I mentioned I had to vacuum the hall but the ground in dirt would need to be cleaned up. They also left two large planters and a pile of dirt and leaf clippings in a heap on a patio now covered in dirt, mud and broken pottery. Far from the condition when they arrived. I paid the bill with a promise that this same team would return for an additional bid of $620, they would bring the tools to clean our buildings hallways, and they would remove the planters they had left behind. Then the next day for the Friday appointment the team called and asked if they could move the appointment , I work from home thinking the same team would arrive and do the second phase of the job. No such luck. A new team arrived and re-bid the original "IN-HAND BID" and raised it on site by $400, and repeatedly interrupting and requiring hand-holding, mostly because they didn't get the job right the first time. I asked that they simply remove the planters they had promised to take, the large-bag of clippings and mud they left behind the day before and politely declined their bid. Then - one of the previous team-members came for a debate. So again -a simple job had turned into a nightmare of customer service hell. I again said "our lines are crossed here today - and we aren't in sync- I'm at work, I do not have the time to debate the bids any further". The next thing I know, they've cleaned the mud from the day before. Avoided any kind of a walkthrough of the damage that occurred in the hallway-- walked onto a video-conference and handed me my keys and left. Within an hour there was a letter with a revised bid. Asking that I please call back and they would like to correct things. I rescheduled for Saturday when I had time to assist them with their every request. Extremely high-maintenance teams. Finally, as if to rub some kind of salt-in-the-wound, I get a call an hour before their scheduled arrival and they backed out of their bid AGAIN. Seriously. This team when I remodeled in 2014 was might right hand. Today - we are asking them not to return to Westport to do business because of the repeated complications with the teams--let alone the damage and stains done to internal carpets, wall corners and the like.