I am writing this review to express my extreme disappointment and frustration with the poor, unethical service I received from Just Junk SURREY. My experience with their removal service was nothing short of a nightmare, and I feel compelled to share my story to warn others. To begin with, the movers negligently struck our car (parked on the side) while attempting to maneuver their truck into the driveway. There was AMPLE of space for their truck to get into the driveway. This incident was not only an inconvenience but also caused damage to our vehicle. Shockingly, instead of taking immediate responsibility for their actions, the movers shamelessly claimed to have "forgotten" they were driving a truck to have caused the accident. That is your literal job. As if these actions weren't enough, when we confronted Just Junk about the situation, the Owner offered a solution that would have left us with a record on our insurance (ICBC), while allowing them to walk away from the incident unscathed. This approach not only demonstrates their lack of integrity but also shows a complete disregard for their customers' well-being and satisfaction. It is deeply disheartening to encounter a company that not only fails to take responsibility for their mistakes but also resorts to unethical means to resolve the issue in their favor. Their actions have left us feeling taken advantage of as customers. I sincerely hope that this review serves as a cautionary tale for others and that it prompts Just Junk to reevaluate their practices, take responsibility for their actions, and make amends for the damages they caused. We have reached out to their Customer Service and have been left hanging for weeks (they claim to have called us multiple times but we did not receive any calls AFTER the e-mail which we have expressed e-mail preferred due to inability to pick up the phone during work hours). We receive slow responses from the owner and they keep insisting on phone calls because they don't want to leave a record of requesting insurance fraud.