DO NOT USE JUSTFLY.COM. ITS A SCAM!!! THEY ARE THIEF!!!
I purchased my flight ticket back on February 9th 2023 from Los Angeles to Toulouse for the weeks of July 14th to July 30th. I received a confirmation email and receipt. When I first tried to check in online in LA, there was some issues. The airline kept saying that the travel agency had cancelled the flight. I went online again and was able to check in through another tool. I went to the airport the next day and the airline helped me get my ticket to the right city.
For the return ticket, I tried to check in online again 24 hours in advance with the airline and it didn’t work. I was unable to fix the problem online and didn’t get through to anyone. The next day, on my flight day, I showed up to the airport, to the airline register and gave them my passport with all of the confirmation numbers from justfly.com but it was not working! I was not on the system and therefore I was not able to take my flight to go back to work and go to the doctor appointment of my 3years old boy who has asphma. I have contacted justfly on the phone and they told me that they were not responsible, that the flight was cancelled by me!? Although I have never receive a cancel confirmation nor a refund of my payment. Note that I have provided to them all the proof showing my eligibility to take my flight.
To put it simply, they robbed me of several thousand dollars! Is it how they make money and proposed cheaper flight? By robbing few people like me? It’s a scandal! I particularly need to bring my son to the doctor as he has asthma!
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