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Spencer
If for any reason you want to cancel or even change your flight. They will charge you at least $500 on top of everything. $300 for an "airline penalty" yet no where else does it state that besides an obscure page on their website that only support has a link to. Not to mention their support is horrible, can't even read what your saying, or don't care enough. They DON'T send chat transcripts as "They don't have a corporate email" that is a straight up lie. It auto selected 5 star and when you try to choose anything else the page freezes, AKA they kicked my PC off their website(Yes they can do that, I'm in the network industry), and because of that you can't even scroll back in the TINY chat window to take screenshots of the chat. Their cancellation protection for 200$ is also garbage as it doesn't do anything besides say you've been denied, EVEN though its out of my control which is exactly what their own policy says. Still trying to get my refund for a flight MORE then 2 months out without paying HALF the flight in fees. Would I recommend NO.
1 year ago
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JustFly has a 1.1 average rating from 74 reviews

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Alice, Customer Support

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