have used justfly for years and not had many issues except a canceled flight that they did not tell me about but later fixed it. I just bought tickets to cancun but before buying any, I saw that on their website they had tickets for $650 round trip. The dates were flexible but I wanted fixed dates. So I made a mistake and called their customer service. The rep I spoke to lied to me and told me that only one flight is available with only 4 seats left and it is $730 per person. A friend of mine just booked her ticket on the exact same flight so he lied. When trying to buy the tickets two days ago, I told him that I did not see that particular flight on their website. He gave me a bogus excuse that it's because the seats are almost full and only exactly 4 seats left. He then told me the total for 4 people including child was $2700. I approved the transaction. I got a receipt for $2900 instead. I called two days later when I saw the receipt to ask why the rep told me that per person was $730 but I was being charged $758. He told me to divide $2900 by 4 people and it is $730 per person and that my 6 year old son is being charged as an adult. I received an email with receipt showing that my 6 year old child ticket is 100 dollars less than what the reps were telling me and he was being charged as a child under 12. I was told that i passed the 24 hour window to cancel the flight so they said they won't give me a refund and cant help. One rep actually hung up on me mid sentence after he told me to divide the $2900 by 4 people and my 6 year old is being charged adult fees. They are a very dishonest company. I have never spoken to a representative till today but i now know they are shady. Stay away from them if you want piece of mind when traveling or book through them and hope for the best