As a once loyal customer of Kalki Fashion, my recent experience has turned from trust to dismay, compelling me to voice my concerns publicly. My journey with Kalki began with several satisfactory purchases in the USA, which built my confidence in their offerings. This confidence led me to place an order for a saree worth Rs. 22,000 ( $280) while visiting India, expecting the same quality and service. Unfortunately, the reality was starkly different and has left me with a tale of caution for potential customers. The saree I received immediately showed signs of poor craftsmanship, with sequins falling off before it could even be worn. Acting responsibly, I returned the saree in its original, unworn condition. Contrary to my actions, I was accused of returning a damaged product—a hole they claimed appeared under my care, which was patently untrue. The subsequent months have been a carousel of frustration, with my attempts to secure a refund met with unwarranted delays and evasion. The nadir of my experience was the shocking level of customer service—or the lack thereof. A conversation meant for resolution turned into a confrontation, with a representative not only dismissing my concerns but escalating to yelling, a behavior both unprofessional and disrespectful. This experience is not just about a failed product or a refund; it’s a stark warning about the degradation of Kalki’s quality and their disregard for customer satisfaction and respect. The disparity between my past experiences in the USA and this ordeal in India is not only disappointing but alarming. To potential customers, consider this a cautionary tale. The values of quality, respect, and customer service are the bedrock of trust between a business and its customers. When these values are not upheld, it’s not just the product that’s flawed, but the very fabric of the business relationship. I hoped for a resolution that would restore my faith in Kalki, yet I am left with a resolve to share my story, so others may tread carefully in their dealings with a store that I once held in high regard.