I placed the order on August 1st. Then I get an email asking me if I wanted the blouse stitched. I made a call from USA to informed them that it was already mentioned on the order that I needed the blouse fabric. Then, I was informed by an employee that it would be shipped on August 10th. I did not receive any notification that it was being shipped informing me of the tracking number. Ultimately it was returned as the contact person was not available at teh time. Recevied another email, I informed them to leave it with the security. Till August 15th it was not delivered. Finlly called again and that is when a young lady Saloni acutally tried to help me. Finally it was delivered on August 17th. Guess what the person whom it was gifted to did not like the sari as according to the receiver said it looked very nice in the photograph but physically the saree was very gaudy. I would appreciate it, if the receiver would be allowed to visit your Santa Cruz retail outlet and be allowed to exchange it.