I bought a dress on Karen Millen website. Shipment was very fast but the quality is not worth the money. The size is way off, and their customer service is horrible. I emailed them that the dress doesn't fit and I need return or exchange instructions. They never responded. Eventually, I tried to IM on Facebook, someone responded saying they don't exchange. I wanted a Christmas dress ASAP. This is not acceptable for an expensive dress knowing that their sizes are off. Theh should accept exchanges at least. I'm size US 2. I bought size 4 just in case, and was thinking if it's too big I can give it to my Sister. Unfortunately, size 4 was too small for me! I wouldn't recommend their products. Nit worth the price really.