Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 444 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CAN SOMEONE GET BACK TO ME ABOUT HOW I GET MY ITEM REPLACED. YOU SENT ME A DAMAGED/FAULTY COAT WHICH LOOKS LIKE ITS BEEN USED. IT MISSING A BUTTON, MARKED AND FRAYED. THE AGENT ‘CHLOE’ SAID I CAN HAVE IT CHANGED THEN SAID SHE CANNOT DO IT. ALL EMAILS NOW BEING IGNORED. DISGUSTING! Karen Millen HAS LOST THEIR QUALITY AND CUSTOMER SERVICE IT SEEMS. A REAL SHAME AS THEIR CLOTHES WERE FABULOUS PREVIOUSLY.”

Helpful Report

Posted 2 days ago

“The charge for the service of returning an item. Not post and packaging which I agree you need to be charged for but to be charged for the service of returning is disgraceful. Wanted to exchange item for a smaller size and was not honoured the price I originally paid, was charged an extra €40!!! And now I have noticed my item is on sale and the original price it’s stating it was is false. It is now saying it used to cost €99 but when I bought it, it stated €120!!!”

Helpful Report

Posted 4 days ago

“I would give them less than one star if I could. I have been a customer of KM for many, many years, particularly while they still had stores in Australia. On 4 January 2025 I placed an online order for 4 items. My credit card was charged, but I received no confirmation email. I also didn't receive the order. When I contacted them via an email submission, it was ignored. I then used the SMS contact, which resulted in being asked repeatedly for the same information. I was then told that for reasons that are unclear, their finance department could not investigate the issue and/or provide a refund (despite the error clearly being theirs) for 7 business days. I asked to speak with a manager and was told that the manager would tell me the same thing the multiple staff had. As the end of January approaches, I still have no refund. I asked that the refund be confirmed via email (as all I have is SMS' with a rotating number of people and many of the same questions from the AI chat) - I was told that I could not have an email because the order failed. The only failure was by KM - they took the payment (and continue to hold it) just fine. This practice cannot be legal. Regrettably because I am in Australia my options are limited. I am both surprised (but also not) to see so many other customers have experienced the same issues and same level of service in response.”

Helpful Report

Posted 1 week ago

“Karen Millen are a disgrace ordered items 12th January still not received 23rd January. I paid for yearly next day delivery. I’ve spent hours sending emails back & forth. They will do nothing. I asked to have a manager contact me. Only to be told Manager would say the same I have to wait until 31st of January before I can go through refund proceedure even though on Royal Mail tracking they can see it is going back & forth to different delivery depts. Never again I’m reporting them to Northampton Trading Standards. Denise Gubb”

Helpful Report

Posted 1 week ago

“I returned an item and Karen Millen is ignoring my request for a refund. It has been going on for 3 months now and looks like I am out of pocket. I would not buy from this company again, avoid at all cost as you are likely to lose your money if you need to return. The majority of reviews say the same thing. Please see image for the only reply I got. I have send multiple messages over the last 3 months.”

Helpful Report

Posted 1 week ago

“Would not even give 1 star. Disgusting. Got order wrong, got it wrong second time, sent all items back said there was one missing so refund offered minus £100 approx, after many emails got refund minus postage of £2 which they charged me for their mistake. Never deal with them again.”

Helpful Report

Posted 2 weeks ago

“I returned 3 items to Karen Millen as they did not fit in the same parcel and they only confirmed return of 1 itme and have refunded 1 item only. It is impossible to speak to someone, only online or automated response. I would not buy again from this company as I have no confidence in the returns process.”

Helpful Report

Posted 2 weeks ago

“Would not even give 1 star. Ordered 6 items got 2 wrong. Contacted customer service advised to return and take photo of dispatch note and they would send the 2 wrong ones again. Yet again got 2 wrong items, so returned those too taking photo of dispatch note. Now they say they will issue a refund minus one item which seems to have disappeared even though I sent them altogether. Now they are not answering my emails. No phone number and no head office but there appears to be a p.o. box number I can write to in Burnley. Cannot believe the hassle, will definitely not buy from them ever again.”

Helpful Report

Posted 3 weeks ago

“The dress material is nice, however the left sleeve was attached incorrectly, funny looking when wearing. I contacted customer service. Send them a proof with pictures. They are not friendly, unprofessional, helpless, rude, with attitude, seem like very unhappy employees, also they are lying about merchandise. I wanted to return the defective dress and get the replacement. They are saying you can only return it, because they are out of the stock but the website says they have 9 left in stock my size. Also I paid for express shipping but it arrived late and they did not refund anything.”

Helpful Report

Posted 3 weeks ago

“Really disappointing. The first time I’ve ordered online via Karen Millen and having needed to order 3 times for one product that still wasn’t right, I won’t be using them again. I ordered some flat wedding shoes and the first size was a little small so looked into an exchange for the next size up. They don’t offer exchanges and charge you £2 for a return (when you’ve already paid £5 for delivery) Though this was an odd system for an online offering personally but I went along with it as I really wanted the shoes. As an added sting the initial sale price wasn’t on anymore and because I wasn’t able to exchange, I was forced into a new order which came in at the full retail Price. This was frustrating because if you order in a shop they would honour the initial price. My next order came without a box so the beautiful shoes were flat as a pancake and looked sorry for themselves as shoes would if they've come through the post without a shoebox. The 3rd order came (in a box) but the delicate flower corsage on the front toes didn’t match. The materials were different and the flower didn’t stand up on one and just flopped. I had to therefore return all 3 orders costing me £21 for the privilege of receiving not one product that was satisfactory. The customer services didn’t want to know and provided no explanation as to why anyone would send shoes without a box or why the product was so different. They force you into online shopping but can’t deliver on the service or quality. Very disappointing. Proceed with caution. Find a retailer who doesn’t charge you for their substandard quality.”

Helpful Report

Posted 1 month ago

“The jumpsuit is very flattering, but unfortunately the zipper on the back of the jumpsuit opens beyond the the sewn overture. This caused the zipper to strain and tear the fabric at the end of the zipper and the damage is so visible that made the garment unwearable. Even though they've replyed recognising the issue, nothing was done”

Helpful Report

Posted 1 month ago

“Terrible customer service. They don’t care and will put the blame on you when it’s their fault. I was supposed to receive a parcel which they sent to my old address even though I’d changed my address. Was told I had to go and get it. A 240 mile round trip. I don’t thinks do, Will not be shopping with Karen Millen again”

Helpful Report

Posted 1 month ago

“Purchased 3 coats from Karen Millen and followed their size guide, which mind you weren't accurate. I wanted to exchange 2 of the coats for a smaller size and they don't do exchanges. Ok, so I asked if I repurchased the coats, would they honor the price I paid for the 2 larger sized that I was returning, to then repurchase in a smaller size. No. I basically have to pay almost 250$ more for the same 2 coats that I am trying technically exchange for smaller sizes. Same coats. 250 more. Insane and ridiculous. So now it looks like I'll be returning all 3. Shameful customer service. Really.”

Helpful Report

Posted 1 month ago

“I’ve had a truly frustrating experience with Karen Millen’s customer service. Due to a mix-up, I mistakenly sent a return meant for ASOS to Karen Millen. I alerted the customer service team in advance and provided tracking information, which confirmed the package was delivered. Despite this, I’ve been told the package cannot be located, and my attempts to get updates have been ignored. The customer service process is deeply flawed. Communication is limited to text messages, where you’re advised to wait up to an hour for a response. In reality, I waited over 12 hours for a reply and then had to endure further delays between responses just to complete a single conversation. It’s shocking that a brand positioned as high-end can’t provide better support— a budget retailer, offers far better service. To make matters worse, Karen Millen’s lack of action means I could lose my ability to return the item to ASOS within their return window, resulting in a financial loss. This situation has been incredibly stressful and completely avoidable if proper care had been taken. I expected much better from Karen Millen. Their customer service does not reflect the quality or reputation they claim to uphold.”

Helpful Report

Posted 1 month ago

“Their customer service is terrible. I have been waiting for a $700 refund for over a month and no one will respond or look into the matter. Keep getting bounced around and told it takes time. Have contacted them over 5 times.”

Helpful Report

Posted 1 month ago

“They would not cancel my order when I asked them to just hours after placing it. They try to exploit customers by shipping it and forcing them to pay for shipping and then return shipping”

Helpful Report

Posted 1 month ago

“I bought two very beautiful dresses but unfortunately the packaging they were packaged in was absurd and ridiculous. Both dresses are made with Beaded Tassel and embellished, they were placed in a bag without any protection, without any care, when I opened the package the dress was melting, that is, everything was broken and loose inside the bag, a lot of tassels spilled on my floor. I have never seen anything like it. No care with such a delicate and expensive dress. I found it absurd, I do not recommend it and I will never buy anything from this brand again. Embellished And Beaded Tassel Woven Maxi Dress Petite Embellished And Beaded Tassel Woven Mini Dress”

Helpful Report

Posted 2 months ago

“Terrible quality clothing and appalling customer service. I ordered their military mini dress and one sleeve was 1.5 cm shorter than the other. When I tried to send it back they said they’d send out a replacement however when it came time to send the replacement they said it was out of stock even though it was showing available on their website. It’s also terribly inconvenient to only be able to talk to customer service via text. The quality and service is ATROCIOUS compared to what it used to be. This is the last time I’ll ever order from them.”

Helpful Report

Posted 2 months ago

“Same as other reviews, never received anything. I guess we live and learn and should have checked reviews, don't buy from overseas websites even if they do look legit! Lesson learnt, money down the drain to dodgy dishonest people who couldn't care less.”

Helpful Report

Posted 2 months ago

“Ordered a dress, didnt feel as i liked. Tried to return but error message each time. This is not right!”

Helpful Report

Posted 2 months ago

Karen Millen is rated 1.4 based on 444 reviews