Karen Millen Reviews

Name: Karen Millen
Rating: 1.32

1.3 Rating 552 Reviews

6 %

of reviewers recommend Karen Millen

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1.3

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unsatisfied with the packaging and the way the products arrived. They were heavily creased and did not appear to have been properly protected during delivery.”

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Posted 5 days ago

“Purchased AND returned $864 worth of merchandise in December 2025. Still no refund. They have been saying it was posted to paypal again and again. I will continue to email them daily until this is resolved. Wish I had known this was a known problem. Hoping and praying for a refund soon.”

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Posted 1 week ago

“So disappointed as my hubby ordered a beautiful dress for my special 80th birthday on 30th June. It was discounted and the only size 12 left in that style. When it arrived I was excited to open the parcel but there were brown stains and rips on the side of the dress.”

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Posted 1 week ago

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Posted 1 week ago

“Do do use this company. I was charged £15 for a third party protection which I did not require, nor did I tick the box for it. Apparently I should have unticked the box if I did not require it. I have disputed this charge on top of their delivery charge and they have refused to give me a refund.”

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Posted 1 week ago

“I am still waiting on my refund from a return received in February. It is now May, and they keep telling me I should hear soon. They originally told me I had already received the refund, but when they gave me the date, it was prior to them receiving the items. When I pointed this out, they said oh, there is a known issue with refunds. I am still waiting. I do not recommend purchasing anything from this brand. Unacceptable customer service and returns.”

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Posted 4 weeks ago

“Never received refund, talked to assistants 7 times they all said to wait for refund it’s been 8 months never received any refund”

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Posted 1 month ago

“The worst company to buy from. Do not purchase anything from this company. I bought a 900$ coat , it was damaged. I returned it within specified timeline. I have been chasing for a refund for 4 months. Now they say time has run out to receive a refund. Do not buy from this company”

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Posted 1 month ago

“I sent two items back ,that came together, only got one refund and that was after chasing it up , I then had to prove that I sent the other item back ,they said they had no evidence, lucky I had all the specific postage and orders . Chat gpt helped me get my refund .”

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Posted 1 month ago

“I had an absolutely terrible experience with Karen Millen. I paid £8.99 twice for three dresses with DPD next-day delivery. The first order: I was told the first dress would arrive via DPD, but the second dress—ordered at the same time—would come via Royal Mail and take 5 working days. I then ordered a third dress and paid £8.99 again. Still, none of the dresses arrived on time. Customer service is appalling—completely useless. All they do is copy and paste a tracking link with no actual tracking number. I will never be ordering from Karen Millen or any business associated with them. This is unacceptable and extremely poor service.”

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Posted 2 months ago

“It’s terrible—orders take way too long to arrive, and if you return something, it’s even worse; they take forever to process returns. I’m currently having trouble with a return: I still haven't received my refund, yet they claim they’ve already sent it. I will never buy anything from them again. So, if you’re planning to make a purchase, keep this in mind: they have nice items, but dealing with them is a total headache. I actually had to contact my credit card company to file a dispute because the merchant claims they never received the return, while Karen Millen insists they’ve already processed it—they just keep repeating the same thing. I honestly think I’m dealing with a computer, not a real person. It’s terrible.”

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Posted 2 months ago

“Shocking service, returned 24/2/26, they received 28/2/26. Was told to wait till 11/3/26 for my refund. Now 20/3/26 and been told the refund has exceeded. Absolute joke. Run by the same company as boohoo.”

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Posted 2 months ago

“Very bad experience. I have returned an item as it was extremely big. The item was received by the company. I have been chasing a refund of the money for over 10 days now.”

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Posted 3 months ago

“I also couldnt get the choice of refund to credit card option to stay in that box as I went onto the next section of returns i noticed it had gone to gift card. I do not want to spend 300 again this was a one off wedding dress option . I contacted KM that night on customer services to stop the proccess no reply , by the time i found i should be emailing BOOHOO customer services ? who have reponded but a Bot i feel,They are saying its procesessed because gift card is delivered. I returned items on time.”

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Posted 3 months ago

“Awful just awful. Never buy from them again. Returns policy is outrageous - can’t get anywhere and they don’t care. It amounts to theft by a falsely claimed returns policy. Hopefully they will go out of business soon”

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Posted 3 months ago

Helpful Report

Posted 3 months ago

“SCAM ALERT !!!! KarenMillen.com I am formally reporting what appears to be a systematic and organized pattern of delayed responses and non-refunds by KarenMillen.com, strongly resembling a consumer scam mechanism. This pattern includes repetitive automated or chatbot-style replies that appear designed to delay resolution, during which time other customers may continue to be affected by the same practices. Summary of the Issue On December 3rd, I returned multiple items to Karen Millen (Too big which is weird as I have been buying the same size for years from official stores), via the official return process. The return was successfully delivered and confirmed, yet no refund, update, or resolution has been provided for over 2 month, despite multiple follow-ups. This case is entirely unrelated to a £20.42 refund processed on December 23rd (from them as non available item deducted from the invoice!!!), which was handled separately by their system and has nothing to do with the returned order detailed below. The outstanding refund concerns 10 items valued at over €650 with discount. Clearly Im Public reporting of this case across social media and review platforms and now escale it to EU consumer authorities!! STAY AWAY!!!!”

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Posted 4 months ago

“I wouldn't give KM one star a big zero! I sent a dress back, no refund, I have emailed the proof that royal mail delivered it back to them, and nothing I've sent about 20 emails no response no money back I will never order from them again. Terrible company what a complete con. I have started a dispute with my bank. Never deal with KM never order from them”

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Posted 4 months ago

“First, they don't provide refunds for returns. They only provide credit. Then, they have ZERO customer service. I have a "voucher" for my credit but I cannot apply it at checkout and I've emailed and texted customer service and after three days have gotten NO REPLY. They are horrible. They have no number to call so they force you to deal through email which they don't monitor or text which they don't reply. Do not buy here. Buy from a company that backs their products and provides customer care. Once I use this voucher I will never buy there again.”

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Posted 4 months ago

“I ordered a coat at the end of September. It broke very shortly after purchase, outside the “change of mind” period but clearly due to a fault. After contacting customer service and providing photos, I was told I could return the item. I sent it back at the beginning of November using the QR code provided by Karen Millen. Despite this and and proof of delivery, I received no confirmation of receipt and eventually no responses at all. As a result, I opened a PayPal dispute in early December and provided all correspondence, photos, the return QR code, and tracking information. Even though the item had already been delivered back to their warehouse weeks earlier, PayPal was contacted me early January, stating that Karen Millen had "agreed" that a refund would be issued “once the item is received” (which doesn't make any sense as the item has been back at their warehouse for weeks already). I was later sent a new QR code asking me to return an item that had already been returned. Only after the dispute progressed - and after I noticed many similar complaints on social media - was the refund finally confirmed, with PayPal deciding the case in my favour. I wish I had read reviews before ordering, as my experience appears not to be an isolated one.”

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Posted 4 months ago

Karen Millen is rated 1.3 based on 552 reviews