Items I ordered from Karen Millen were lovely and just as seen on the website, however I paid for next day delivery via DPD and my item was not delivered. I made a complaint via the KM website and had a very quick response to say that DPD had tried to deliver but couldn’t reach my address, either due to road closures or no parking! Wholly untrue, I was in the whole day and no delivery was attempted. I live in a quiet cul-de-sac, have a parking bay with room for 5 cars opposite my house and had no road closures in my area. Have asked for my delivery cost to be refunded, but no joy from KM. A real shame as DPD are letting KM down on delivery, so please don’t waste your money on next day delivery if you buy from them.