I bought Karen Millen clothing at Bloomingdales for years and then on a pre-pandemic trip to London, bought a KM dress. Somehow more fun! I was disappointed to see that they are only on-line now and was especially apprehensive reading all these negative reviews. Nevertheless, I decided to take a chance because I need a dress for an upcoming wedding and love the Soft Tailored Waterfall Dress. I ordered 2 sizes (pandemic pounds). My order arrived in about a week. Beautiful dress, just as pictured, same great KM quality as always, LOVE IT!! I’m keeping one and returning the other. Still a loyal KM customer!!!