HORRENDOUS customer service. I ordered over $500 worth of merchandise and as I entered the billing address which I do not have access to as it no longer exists and is in another country, it must have changed my shipping address which is in New York. I immediately saw that this happened and contacted them and they do not provide you with a number to call just to contact them by Instagram or on Facebook messenger which is ridiculous. I do that and they take 2 days to respond to tell me there’s nothing I can do and that I should try to pick it up from the address. So they assume I can board a plane and fly 17 hours while pregnant during covid to try to pick up the order from an address that no longer exists. It’s crazy how a business can be so unprofessional with no regard whatsoever to their customers and do not care about their consumers or if they even got their orders as long as they receive money. Disgusting philosophy and disgusting customer service. Don’t even know why I ordered their quality has gone horribly down last time I did. Save your money and order from a legitimate company that actually cares about its customers.
3 years ago
Karen Millen has a
1.4
average rating
from
445
reviews
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