Proceed with caution if you plan to purchase anything from Karen Millen as the service is extremely poor since they moved to online. I have ordered 2 coats and the first purchase, KM sent the wrong size. Unfortunately when I returned it and tried to order another one, it was out of stock. The most recent order was another coat which was quite pricey and the coat arrived after paying next day delivery with the coat chain broke. When I sent an email bringing it to their attention, the mailbox continually came back repeatedly as undeliverable, stating that the mailbox is full or there is an error with their mailing address. Almost 3 weeks later after trying different ways to contact them I managed to get a response after sending an email directly to Boohoo. The response was appalling from KM. Yet again they sent a label to return the coat, could not send a replacement as the coat is out of stock. There was no offer of any compensation of my next day delivery charge or for the fault. I will never order anything from them again.