I ordered some clothing from KM and needed to return it because the sizing was off. I had paid 350$ in taxes and duties when the items were shipped into Canada. I paid KM for a prepaid shipping label to send the goods back. KM charged me 20$ for return shipping fees and I sent the clothes back. The problem is twofold- it took over 1 month to get a refund from KM for the clothes. Worse yet, I cannot get back the 350$ from the border services because KM had me ship back the clothes to some Center in Ontario Canada. The border won’t refund your money unless the clothes leave Canada. KM cannot be reached by phone. You need to text them for customer service. They take 24 hours to respond to inquiries by text and after 15 messages asking them for proof my clothes made it back to the UK so I can apply for a refund of my tax and duties, they have not helped at all. They won’t tell me if they kept the clothes in Canada or if they left the country. The customer service chat clearly does not even read the message a customer sends as I get back the same nonsense answer over and over. BUYER BEWARE!