I really don’t understand the people writing all these negative comments!! I have recently become Karen Millen fan. Absolutely love their style, quality and customer service! I had to return several times due to sizing - have to go a little bigger (one size up). So what - now I know and order the right size! I NEVER had issues returning and getting my full refund in about a week from the day of me sending it from the post office!! I always get compliments on my new clothes just because they really stand out from famous brands in the U.S. So glad I didn’t come here first to read the negative reviews!! (Are they even real?!)