I have been a Karen Millen customer for close to 10 years, bought everything from coats, workwear to evening gowns from them. They were always such nice quality. I hadn’t bought anything from them in the past two years during Covid. I recently purchased a dress from them, and when I received it I was shocked by the quality. It looks and feels cheaper than a Zara or H&M dress!! Comparing it to all my dresses from them that I’ve bought in the past you wouldn’t even believe it’s from the same brand. Very disappointed, will not be purchasing anything from them anymore although I used to be a devoted customer.