they have terrible customer service, you cannot contact them by phone only by messages! I placed an order which supposed to arrive within 5-8 days, it took it 35 days to arrive, received an extra item, and when contacted them to ask them to send someone to collect the item from my home since I work from home and cannot leave the house, they said we can't send someone, even me can't waste my time to fix your workers mistake, I also ask them to exchange one of my items since it is big, they said we do not do exchange you have to return the item and buy it again! Which means that I have to buy it double price since there was a promotion when I bought it and have to pay delivery! They refused to price match the item or wave the delivery even when I became honest and contacted them to return the extra dress!!! Literally a horrible place to shop from!!!!