Not sure which was worse, the service or the quality of the clothing. Ordered two items separately, paid for express delivery (2 working days) for both. One item arrived two weeks after the order was placed and I have no idea where the second item is but I certainly haven't received it. The stance from customer service is that I just have to wait. It wouldn't be so bad if I knew I was the only person it happened to, but reading reviews this appears to be the general consensus. They take your money but don't send the item or deliver it incredibly late. And they couldn't care less. Any positive reviews they have are so generic and clearly fabricated. The item looked like something cheap that you would buy from Boohoo (who is apparently their parent company now) except you pay Karen Millen prices. Be warned!